![]() If you can't complete the process because you don't have enough information, you might want to contact your email provider's technical support. (on the iPhone): Settings > Mail, Contacts, Calendars > Add Account. write the password down (important: as soon as you hit 'done' you won't be able to view again) 4. Account > Security & password > App passwords: create new app password. Your phone will attempt to validate your email information with each step along the way, so it'll try to advise you if you entered information incorrectly. Anyway, a nice tip to keep in handy, so you don’t have to keep dismissing that obnoxious Password Incorrect: Enter Voicemail Password screen every time your unlock your iPhone. This is what worked for me (iPhone 5s, iOS 7.1.2): 1. Complete the New Account form, entering all of the information that's requested. ![]() If you're setting up a POP or IMAP email account, tap "Other" and then tap "Add Mail Account." If you're adding a Microsoft Exchange account, tap "Exchange."ĥ. Your email provider almost certainly provides detailed step-by-step instructions, including the correct names and numbers – perform a Google search for " email setup on iPhone."Ĥ. If you have a POP or IMAP account, for example, you may need information like the host server name and password, and possibly server port numbers. We have taken steps as drastic as changing their email address and creating a completely new account. ![]() ![]() It seems like when the iPhone is accessing Exchange that all of a sudden it is using an incorrect password. Certain kinds of email accounts require more steps. They will be prompted to change their password and they receive the captcha nag even though they did not enter their password incorrectly.
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